[slatetruckstudios] system status page - Order Confirmation Emails Not Sending – Incident details

All systems operational

Order Confirmation Emails Not Sending

Resolved
Partial outage
Started about 2 months agoLasted about 21 hours

Affected

[sts] merchandise store

Partial outage from 6:56 AM to 3:42 AM

Updates
  • Resolved
    Resolved

    Issue has been patched and resolved.

  • Identified
    Identified

    We have identified an issue with our automated email system that is preventing order confirmation messages from being sent to customers. Our team is actively investigating the root cause and working to restore normal email functionality.

    The storefront continues to operate as normal, and orders can still be placed successfully. For affected orders, manual confirmation emails are being sent to ensure customers receive order updates.

    We appreciate your patience and understanding.